Returns and Exchanges
RETURNS & EXCHANGES
We do not allow refunds. We only allow exchanges for items which are defective.
Please contact us within 7 days from receipt of the item (for local customers) from date of purchase; 14 days for overseas customers; and request for an exchange for another item.
Items must be returned in their Original Packaging and Condition; unwashed and unworn and with no perfume or odour.
For the replacement of items of lower value, the excess amount will be forfeited. For replacement items of higer value, you would have to pay the difference in amount.
Delivery/shipping fees for international orders are not refundable.
Customers(local and overseas) will have to bear the delivery charges of sending the exchanged item to them.
Promotional and discounted items are not eligible for exchange.
All fabric face masks are non-refundable and not returnable for hygiene purposes.